Shipping policy

Free shipping, worldwide. Every order ships to your door at no cost, wherever you are in the world.

Made to order. Each rug is made to order by our artisans. Please allow approximately 4–6 weeks for your piece to be crafted and delivered this timeframe covers both making and shipping.

Order tracking. You'll receive a confirmation email when your order is placed, and full tracking details the moment your rug leaves our workshop. We're always reachable at hello@monolithandheart.com if you'd like an update along the way.

Customs & import duties. We ship all international orders on a Delivered Duty Paid (DDP) basis. All import duties and taxes are fully covered by us upfront, ensuring there are no surprise bills or extra fees delivered to your door, wherever you are in the world.

Delivery address. Please double-check your address at checkout we want your rug to find you without any detours.