Shipping & Delivery

Made to order, then shipped to your door

Every Monolith & Heart rug is handwoven or hand-knotted to order in our workshops in and around Jaipur, India — nothing is pulled from a warehouse shelf. That's what makes each piece genuinely yours, and it's also why delivery happens in two stages rather than one.

1. Making — approximately 4 to 6 weeks

Once your order is placed, your rug enters production: sourcing and dyeing the fibre, weaving or knotting on the loom, washing, drying, trimming and a final quality check. Natural dyeing and hand construction all take real time — there are no shortcuts to a well-made rug, and we won't pretend otherwise to quote you a faster number. We'll email you with your estimated completion date and let you know promptly if anything changes.

2. Delivery — free, tracked, door to door

Once your rug is finished, it's carefully rolled, wrapped and shipped directly from our workshop to you — free of charge, to every country in the world. You'll receive full tracking details by email the moment it leaves us.

Customs & import duties

No hidden charges, ever. Any customs duties or import taxes on your order are prepaid by us before your rug ships — the price you pay at checkout is the total price, with nothing owed to a courier on arrival. This applies to every country we ship to.

Getting ready for delivery

Please make sure someone's available to receive the rug and that your delivery address is accurate — large rolled rugs can be heavy, and couriers may need reasonable access to your door. Inspect the packaging on arrival, and if anything looks damaged, note it with the courier before signing.

International orders

We ship worldwide, with no exceptions. Transit times vary by destination and customs processing — we'll always give you a realistic estimate and keep you updated along the way.

Questions? Email contact@monolithandheart.com