Changed your mind on size or colour?
Because every Monolith and Heart rug is woven to order rather than pulled from stock, we're able to offer a short window to adjust your order before your rug goes into production — something most made-to-order studios can't offer at all, since most start production the moment payment clears.
How it works
- Within 24 hours of ordering, email us and we can swap your size, colourway or design at no charge, before weaving begins. This is the easiest and fastest way to fix an order.
- Once production has started, your rug is already being made specifically to your original specification — the dye has been mixed, the loom has been set up, a weaver has been assigned. Changes are no longer possible at that point, which is also why made-to-order pieces aren't eligible for change-of-mind returns after delivery.
- Need something completely different? Let us know and we'll see what we can do, even after the exchange window — we'd rather find a workable solution than leave you with a rug that doesn't fit your space.
What this doesn't cover
This exchange service is for change-of-mind adjustments before weaving starts. It's separate from your rights if a rug arrives damaged or faulty — for that, see our Returns & Refunds and Rug Warranty pages, which apply regardless of how much time has passed since you ordered.
How to request an exchange
Email contact@monolithandheart.com with your order number as soon as possible after ordering — the sooner you reach out, the more options we have.